Product questions, orders and returns all reach the same inbox and the same phone number. We are an online-only retailer and do not operate a customer-facing showroom. The address here is our business and order fulfilment address.
How to reach us
| [email protected] | |
| Phone | +91 98209 39383 |
| Hours | Customer service: 10:00 AM – 9:30 PM IST, daily |
| Business and order fulfilment address | No. 2 Block, Guruprerana Building, Gopal Krishna Gokhale Marg, Thane, Maharashtra 400602, India |
| Landmark | Opposite McDonald's, near Burger King |
| GST | Registered — GSTIN 27AHKPM8313M1ZU |
| Typical reply | within 1 business day |
What to include
- Order questions — the Order ID and the email address used at checkout. Both are on your order confirmation.
- Yarn questions — the fibre, weight and yardage your pattern calls for, and we can help you compare that against the specifications listed.
- Damaged or incomplete parcel — photographs of the parcel and its contents within 48 hours of delivery. An unboxing video is strongly recommended and makes the review considerably faster.
- Return — the Order ID and which item, within 10 days of delivery.
What we cannot do
We cannot match a dye lot from an old project, substitute a yarn on your behalf, or advise on a pattern we did not supply. If a ball band detail is missing from a listing, ask and we will read it off the band before you order.
Complaints
Email [email protected] with Complaint in the subject line and the Order ID in the message. Complaints are handled directly by the person responsible for operating Nilesh Emporium. We have not appointed a separate named officer for this.