Can I get a GST tax invoice?
Nilesh Emporium is registered under GST. Our GSTIN is 27AHKPM8313M1ZU. Prices shown on the site are inclusive of 18% GST, so the tax portion is separated out at checkout rather than added on top, and a GST tax invoice showing our registration number is available on request — ask when you order, or email us afterwards with the Order ID.
Can I get a GST invoice?
Yes. Nilesh Emporium is registered under GST with GSTIN 27AHKPM8313M1ZU. Prices include 18% GST and the tax portion is itemised at checkout. Ask when you order or email us afterwards with the Order ID.
Why does the colour vary between skeins of the same yarn?
Hand dyed yarn is dyed in small batches and no two are identical. On a large piece, alternate between two skeins every few rows so the variation blends across the work rather than appearing as a hard line.
What does the weight class mean — DK, worsted, chunky?
It describes the thickness of the strand and therefore how many stitches it makes to the inch. A pattern written for DK will not come out the right size in worsted. Every listing states the weight class, and several also give wraps per inch.
Will you have the same dye lot if I order more later?
Probably not, and we will not claim otherwise. Buy enough for the whole project in one order and keep the ball bands, which carry the lot number.
How do I pay?
UPI or Cash on Delivery. We do not accept cards, net banking or wallets. Cash on Delivery is available for eligible orders and PIN codes, with no additional COD fee.
What does delivery cost?
Free on orders of ₹699 and above. Below that, a flat ₹49 for the whole order, shown before checkout is completed.
How long will my order take?
1–2 business days of handling plus courier transit: 3–6 business days in total to metro cities and 5–10 business days elsewhere in India. These are estimates, not guaranteed dates.
Do you ship outside India?
No. We deliver within India only.
My parcel arrived damaged. What now?
Email [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended. We arrange a replacement or a refund where applicable and cover the return shipping when the fault is ours.
When do I get my refund?
Within 5 business days of a returned item reaching us and being checked. A cancellation before dispatch is refunded within 5–7 business days.
Can I collect an order in person?
No. We are an online-only retailer and do not operate a customer-facing showroom. The address here is our business and order fulfilment address. Everything is delivered by courier.